The Beer Mile FAQs
Here's a list of frequently asked questions about the site and our products. If you cannot find an answer to your question below, do not hesitate to contact us and we will get back to you as soon as possible.
How do I sign up for the newsletter?
To receive all the latest beer mile news, you can join our newsletter by providing your email address in the 'Be in the know' section of the footer at the bottom of this page. We will never spam you or sell your information. You will receive, at most, one email per week. We also offer special discounts and products to those signed up for the newsletter.
Can I print a different design from the options available?
If you have a design you would like custom made on one of our products, or an idea for a product/design, we would love to hear from you! Please contact us and we will work with you to make your idea come to life.
How long do orders take to arrive?
Please allow 1-5 business days for your order to ship. Our products are made-to-order, meaning they are printed on demand so you truly get a handmade, one-of-a-kind product. We ship items as fast as we can and if you have multiple items in an order, they may ship out separately. You will receive tracking info as each item ships. Please note: shipping times may be extended during the busy holiday season or when a promotion occurs.
Shipping time should be added on top of the time it takes for the order to get shipped. Speed depends on product type and destination. U.S. shipping ranges from 2 - 8 business days depending on destination and the delivery speed selected at checkout. International orders typically take 10 - 20 business days.
What if I don't receive my order?
Please reach out to us at email@example.com if you have not received your order within the expected window outlined above and we will help figure out what is going on. The Beer Mile is not responsible for orders sent to the wrong address or undeliverable items. Please check the shipping address closely before placing your orders.
What if my order is incorrect?
If you receive something different from what you ordered or if part of your order is missing, let us know at firstname.lastname@example.org and we will straighten it out. Please provide your order number, image of the item(s) if applicable, and a detailed description of the issue.
What is your returns and exchanges policy?
Since all of our products are made-to-order, we are only able to accept returns and exchanges on a case-by-case basis. Reach out to us at email@example.com if you would like to request a return or exchange. In the case of returns/exchanges, the customer is responsible for paying the return shipping. Returns/exchanges must occur within 30 days of purchase.
In the case that you received the wrong product from what you ordered, we will certainly accept a return/exchange at no cost. See the question 'What if my order is incorrect?'
For international orders, who pays customs fees?
The customer is responsible for ensuring that any applicable import duties/fees and/or customs fees are paid. Taxes and duties are to be collected upon delivery. These charges are determined by each individual country.
How do I determine the right size?
Each of our product descriptions has a sizing guide table to help you determine which size is best for you. Please reference product descriptions and contact us if you are still not sure.